Safety

Safety is how we start, not something we add on.

Here's exactly what we check, and what happens on every session.

Verification: Our team reviews every applicant's full licence, years held, national police check and Working With Children Check before their profile goes live. Profiles show which checks are complete.
Insurance: Supervisors who supply a car must confirm comprehensive insurance and upload proof. When you drive in your own car, your own policy applies. Check your insurer covers learner drivers. [Owner to supply insurance wording]
Session tracking: Supervisors tap Start and End at pickup and drop-off, so actual times are recorded against every booking. Learners and guardians can see these times.
Reporting a safety concern: In an emergency, call 000 first. Otherwise, open the booking in your account and choose "Report a safety concern". Learners and their guardians can report before, during or after a session, about comments, touching, unsafe behaviour or anything that made you feel uncomfortable. Reports go only to the Pasnger team. The supervisor is never shown your report or told who made it. From the moment you report, that supervisor can't be booked by you again. We reply to every report within 24 hours, and we can pause a supervisor's profile straight away while we look into it. If you're under 18, your linked guardian is told that you made a report.